CONTINUOUS QUALITY IMPROVEMENT (CQI) SYSTEM
This document outlines the Continuous Quality Improvement (CQI) framework based on the Plan–Do–Check–Act (PDCA) cycle. It defines the structured approach used by the organization to monitor, evaluate, and continuously improve processes, services, and performance outcomes. The CQI system integrates feedback mechanisms, performance assessments, internal audits, and corrective actions to ensure evidence-based decision-making, stakeholder satisfaction, and sustained organizational excellence. It applies to all operational, administrative, and support functions within the organization . 3.1 Overview The Continuous Quality Improvement (CQI) system is a structured framework designed to ensure ongoing enhancement of organizational processes, services, and performance outcomes. The organization adopts a systematic improvement model based on the Plan–Do–Check–Act (PDCA) cycle , enabling evidence-based decision-making, performance monitoring, and continuous service improvement. The CQI mechan...