Quality Management System Manual (QMS) for Continuous Quality Improvement (CQI) Framework
This document defines the Quality Management System (QMS) Manual based on ISO 9001 principles, establishing a structured Continuous Quality Improvement (CQI) framework using the Plan–Do–Check–Act (PDCA) cycle. It outlines organizational processes for feedback collection, performance evaluation, corrective actions, internal audits, stakeholder engagement, and continual improvement. The manual applies to all operational, administrative, and support functions of the organization and serves as the primary reference for quality assurance, compliance, and performance enhancement activities. Standard Alignment: ISO 9001:2015 (Guideline Structure) 1. INTRODUCTION 1.1 Purpose This Quality Manual defines the framework for the Continuous Quality Improvement (CQI) system of the organization. It establishes standardized processes for planning, execution, monitoring, evaluation, and continual improvement of organizational activities. The manual ensures alignment with ISO 9001:2015 principles ...